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Concierge Client -
Small Business Owner (Antique Dealer)
Our client is a busy Antique Dealer who wanted a travel solution. He had a bad experience through one of the “traditional, factory” travel firms, so he called us to find a solution for him. He had very little time and gave us quite a complex set of instructions as he didn’t know where to start.
Solution
So our Solution was our 24/7 Concierge Service. We sat down with our client and arranged a brief discovery session to understand the overall needs of our client. We worked through the best solution for him and made arrangements that were completely tailored to the clients’ needs, without compromise. Not only did we find a better way for him to travel, but it was also more cost effective with more services – something our client never thought possible.
Result
The result was, our client was overwhelmed by the level of service we provided. He saved over 10% of costs and he felt like he was very well looked after. Nothing was too much trouble and he was dealing with the same 360 Travel representative throughout his trip. This personalised service is what we do at 360 Travel to make sure our clients experience the very best.
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